Shipping Policy

At JewelsEarth, we carefully prepare and quality-check every order before dispatch. Our goal is to deliver your jewellery safely and conveniently across Pakistan.

Shipping Charges & Offers

Order 1 item: Standard shipping charges apply and are displayed at checkout.
Order 2 or more eligible items: Enjoy free shipping under our current offer.
Any additional discounts or promotional offers will be applied according to the terms displayed on our website at the time of purchase.

Please check your cart and checkout page to confirm the final shipping charges and applicable discounts before placing your order.

Order Processing

Orders are generally processed within 1–2 business days, excluding public holidays and unforeseen operational delays.

Once your order is ready, it will be handed over to our courier partner for delivery.

Estimated Delivery Time

Delivery typically takes 3–5 business days after dispatch. Actual delivery times may vary depending on your location, courier operations, weather, public holidays, and other circumstances beyond our control.

Remote locations and areas with access restrictions may require additional delivery time.

Accurate Delivery Information

Please provide your complete and correct delivery details when placing your order, including:

Full name
Active phone number
Complete street address
City and relevant area or postal code, where applicable

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

If an order is returned because of an incorrect address, an unavailable recipient, or a refused delivery, additional shipping charges may apply if you request reshipment. Any applicable charges will be communicated to you.

Delivery Delays

Although we work to dispatch orders promptly, delivery may be delayed by courier disruptions, weather conditions, public holidays, regional restrictions, or other unforeseen circumstances.

We will assist you in following up with the courier where reasonably possible. A delivery delay alone does not automatically qualify an order for a refund or exchange, subject to applicable law and our Return & Refund Policy.

Inspecting Your Order

Please check your parcel and its contents upon receipt. If you receive a damaged item or an incorrect product, contact us within 48 hours of delivery with your order number or order screenshot and clear photos of the issue.

Our team will review your request and provide an appropriate resolution.