Privacy Policy

At JewelsEarth, accessible through jewelsearth.shop, we respect your privacy and are committed to handling your personal information responsibly. This policy explains what information we may collect, how we use it, and the choices available to you when shopping with us.

Information We Collect

Depending on how you interact with our website, we may collect:

Contact information: Your name, phone number, email address, and delivery address.
Order information: Products purchased, order details, payment status, shipping information, and customer service communications.
Payment information: Payment-related details processed through the payment methods and service providers available at checkout.
Technical information: Your IP address, browser type, device information, cookies, and information about how you interact with our website.
Marketing preferences: Your preferences and choices regarding promotional messages and offers.

How We Use Your Information

We may use your information to:

Process, confirm, pack, and deliver your orders.
Contact you regarding order confirmation, delivery, or customer support.
Respond to questions, complaints, and requests concerning damaged or incorrect products.
Process payments and help prevent fraudulent transactions.
Operate, maintain, and improve our website, products, and services.
Send promotional communications where permitted by law and your preferences.
Measure the performance of our website and advertising.
Meet applicable legal, tax, accounting, and regulatory obligations.

Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business. These may include Shopify and other website service providers, courier companies, payment processors, customer support providers, analytics services, and advertising platforms.

We share only the information reasonably necessary for the relevant purpose, subject to applicable requirements.

We may also disclose information where required by law or when necessary to protect our rights, customers, or business.

We do not sell customers' personal information as a business activity.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, understand website traffic, improve performance, and measure advertising effectiveness.

You may be able to manage cookies through your browser settings or any cookie-preference tools made available on our website. Disabling certain cookies may affect website functionality.

Data Security and Retention

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and meet legal obligations.

Your Choices and Requests

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information. You may also request to stop receiving promotional communications.

Some information may need to be retained for legitimate business or legal reasons.

To submit a request, contact us using the details below.

Third-Party Services and Links

Our website may use third-party services or link to external websites. Their handling of your information is governed by their own privacy policies and practices.

We encourage you to review the privacy terms of relevant service providers when using their services.

Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. A parent or guardian may contact us if they believe a child has provided personal information that should be reviewed.

Changes to This Policy

We may update this Privacy Policy when our business practices, website features, or legal requirements change. The revised policy will be published on this page with an updated effective date where appropriate.