Return/Refund Policy

At JewelsEarth, we want you to shop with confidence. Every piece is carefully checked before dispatch, and we aim to ensure that you receive the product you ordered in good condition.

Because our jewellery is specially prepared and packed for each order, we do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or personal preference.

Damaged or Incorrect Items

If you receive a damaged item or a product different from what you ordered, we are here to help.

To request assistance:

Contact us within 48 hours of delivery.
Provide your order number or a screenshot of your order confirmation.
Share clear photos of the damaged item or the incorrect product received.
Our team will review your request and guide you through the next steps.

Once the issue is verified, we will arrange a suitable solution, which may include a replacement or another appropriate resolution.

Important Information Before Ordering

Please carefully check product descriptions, sizes, dimensions, materials, colours, and available variants before placing your order.
Product colours may appear slightly different due to screen settings and lighting.
If you are unsure about sizing, material, compatibility, or jewellery care, please contact us before purchasing.
Please do not send an item back before contacting our team and receiving instructions.